The products currently being traded by the Company in case the goods are not of good quality, due to the manufacturer's fault, the customer must immediately notify the Company within 10 days from the date of receipt of the goods for instructions to change. warranty or product return.
The Company will not deal with it if notifying the Company after 10 days from the date of receipt of the goods.
The Company will conduct the inspection and settlement as follows:
– Return goods of the same type that are not defective due to technical errors or packaging errors.
– Or refund the equivalent amount spent by the customer to receive the goods within 05 working days from the date of receiving the request from the customer.
– Procedures for exchanging and returning goods due to technical errors, packaging and packaging are as follows:
Records of exchange of defective goods:
§ The exchanger fills out a request for an exchange of goods.
§ Return defective goods with a financial invoice for that order.
§ The person exchanging or returning goods must be the person named on the financial invoice of the exchange or return order.
Goods return records: follow the records of the redemption, return the goods and return the money as below.
AND RETURNS OF MONEY
The Client has the right to return goods purchased from the Company, including goods purchased under a promotion, within 30 days from the date of receipt.
Goods must meet the following conditions:
- Goods with intact packages, stamps and labels;
- Enclosed with the purchase invoice for the number of goods requested to be returned.
Within 30 days from the date the customer has a valid request to return the goods and meets the above conditions, the Company will buy back such goods and refund at least 90% of the value that the customer has paid. pay to receive the goods.
The Company has the right to deduct commissions, bonuses and other economic benefits (if any) that the customer has received from the purchase of such returned goods in accordance with this provision.
The Company has the right to recover from other MLM participants the commissions, bonuses and other economic benefits received in connection with the returned goods in accordance with this provision.
In case the customer terminates the contract, the Company is responsible for buying back the goods sold to the customer in accordance with the above provisions.
DOCUMENTS OF BUYING, RETURING GOODS :
– Application form for the purchase of goods according to the form of the Company.
– Photocopy of notarized ID card/citizen identity card (or original for comparison).
– Financial invoice of the purchase order.
– The person named on the goods return request form, the person named on the financial invoice and named on the multi-level sale contract or customer registration application must be one person.
PROCESS OF BUYback, Return of Goods, and REFUNDS
(collectively referred to as the return process):
– Customers directly bring the goods with the return records as above to the place of direct purchase and receipt.
– After the customer's staff checks and fully meets the conditions for returning and buying the goods, they will receive the documents and receive the goods back.
– The company makes a record of returning goods and the returnee will keep 01 copy, the company keeps 01 copy.
– Within 30 days from the date the two parties agree on the amount to be paid by the Company to the Returner, the Company will pay by transferring the money to return the goods to the Returner.
– The returnee receives payment for the return amount as if the return process is completed.